We’ll be there when you need us

At SA Plan Managers, we make managing your NDIS payments simple and stress-free. From receiving your service to final payment, we handle every step with care, accuracy, and transparency. Whether you pay upfront or arrange for your provider to invoice us directly, we ensure the process is smooth, compliant, and timely.

Here’s how it works:

1. Service Delivery

You receive your goods and/or services from your chosen provider.

2. Two Payment Options

• Pay upfront yourself, and we’ll reimburse you.
• Or arrange for your provider to send us the invoice after the service.

3. Invoice Received

Either you or your provider sends the unpaid invoice (or receipt for reimbursement) to SA Plan Managers.

4. Invoice Categorisation

We match the invoice to your plan, allocate it to the correct budget category, and check available funding.

5. Submission to NDIS

We submit the payment request to the NDIS via the online portal for approval.

6. NDIS Review

The NDIS approves or denies the request based on your plan. If denied, we investigate and resolve the issue.

7. Funds Released

Once approved, the NDIS releases the funds into our holding account.

8. Payment Made

We process the payment to your provider (or to you, in case of reimbursement).

What We Do

At SA Plan Managers, we’re here when you need us - making your NDIS plan management simple and stress-free.

✔️	Process all provider invoices within 10 days and  resolve any issues directly with your permission.	✔️	Discuss your plan with you, including your preferences and feedback.
✔️	Provide a user-friendly app for peace of mind and control.	✔️	Show you how to access and use your NDIS portal.
✔️	Give you up-to-date fund balance information.	✔️	Arrange reimbursements when required.
✔️	Communicate with your service providers about payment statuses.